Manufacturing Warranty

I am dedicated to meticulous craftsmanship in producing and curating jewellery pieces of exceptional quality and contemporary designs.

This warranty statement constitutes my formal assurance to you upon the acquisition of a Solis Forge product.

Manufacturing Warranty on jewellery items:

I am pleased to provide a Two (2) Year Manufacturing Warranty covering any and all defects in materials or workmanship on purchased items, completely FREE. It is important to note that this warranty explicitly excludes situations such as loss, theft, changes resulting from body weight gain/loss, or damage due to wear and tear. Most manufacturing defects will show up within the first few weeks of wearing.

Should your product display a fault, I will arrange for its repair or replacement. If the product is unable to be repaired or replaced, you will be issued store credit equivalent to your original purchase amount. 

DISCLAIMERS: Promotional items and free jewellery are excluded from the foregoing Warranty.  Size changes are not allowed as part of the warranty. Size changes are only accepted on rings and within the 30 day exchange period starting immediately upon receiving your ring. Please see my return/exchange policy for further information. My warranty does not cover weight loss or gain. If your original ring contains any of the following precious materials (gold, platinum, solid silver, meteorite or diamonds/stones) I will ask that you return the ring back, for me to be able to process your warranty for a new ring. There is only 1 warranty claim per ring unless the issue is a consistent manufacturing defect, in that case I have you covered! This Warranty does not provide refunds. Please be advised that repair or service of your item performed by anyone other than Solis Forge will automatically void the Warranty. Also note that any required repairs not relating to manufacturing defects may incur fees. I am not responsible for any damage or loss that may occur during transit when returning your product for claiming under this warranty.  

What’s Covered: Manufacturing defects relating to the structure of the product, including:

  • Any stone settings that are not in place identified upon receipt of product
  • Clearly visible blemishes in the metal that can be observed by the naked eye without image enhancing tools identified upon receipt of product
  • Chips, scratches or nicks in finishing that can be observed by the naked eye without image enhancing tools identified upon receipt of product
  • Wearing of plating that can be observed by the naked eye without image enhancing tools identified upon receipt of product

Some examples of common jewelry issues that would not be considered manufacturing defects include, but not limited to, the following:

  • The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing
  • Precious metals, like gold or color plating will wear over time but will wear faster if exposed to harsh chemicals (including hand sanitizer)
  • Alternative metal rings (such as Tungsten) and ceramic rings are scratch resistant but not scratch proof. Tungsten and ceramic rings may break if dropped on hard floors or with an unusual amount of exposure to harsh chemicals (bleach, Lysol, hand sanitizer). This type of damage is not covered under this Warranty
  • Certain rings scratch more easily than others, for example, black zirconium will show scratches very easily as compared to titanium. Scratches are considered normal wear and tear and are not covered defects, however, most are repairable for a fee
  • Obvious submerged water damage to your wood ring will void your Warranty as natural wood rings are not meant to be submerged in water, and it is always a good idea to take them off before swimming or showering, just to be extra safe
  • The loss of a precious materials (diamonds/stones) caused by damage from everyday wear or from other damage
  • Loss or theft of your ring
  • Size changes

If I determine or reasonably suspect abuse of the privileges provisioned to you under the Warranty policy provided with your purchase, or the submission of an unsubstantiated claim of defect, I retain the right to invalidate your Warranty coverage. You may also be requested to return the impacted item to Solis Forge.

Claiming on your Manufacturing Warranty:

  • The first step is to please make sure that you read through the coverage terms of this warranty. The postage deposit fee mentioned below will not be refunded if the damage is found not to be a manufacturing defect
  • Contact me to share as much information and photos as possible about the problem 
  • A postage deposit fee will be required for claiming on this warranty. For purchases within Australia, the fee is $35 AUD.  For purchases outside of Australia the fee is $60 AUD
  • I will perform an assessment of the product in order to determine whether the damage is covered under this warranty
  • If the damage is deemed as not covered under this warranty, I will either send you a repair quote if the product is repairable, or a replacement quote if it is unable to be repaired, for your approval. An amount corresponding to postage deposit fee will be deducted from the quote value. If you do not wish to proceed with the repair or replacement, your pre-paid postage deposit fee will be used to cover the assessment and return shipping.  
  • If the issue is found to be a manufacturing defect covered under this warranty, your postage deposit will be refunded in full, and the repair or replacement will be performed at no charge to you.  If I am unable to replace the product, I will issue store credit equivalent to your original purchase amount, in additon to refunding the postage deposit fee.

Apart from the explicitly stated Manufacturing Warranty, the transaction involving this product is accepted by the buyer at their sole risk. Each item is strictly furnished "as-is," and no further warranties are offered by Solis Forge regarding its products. This disclaimer includes the exclusion of the implied warranties of merchantability and fitness for a specific use, irrespective of whether such warranties might otherwise arise under statute, commercial dealings, performance history, or usage of trade.

This Manufacturing Warranty is only valid with proof of purchase provided and if the product has not been altered in any way.

To submit a warranty claim, please send me an email at service@solisforge.com.au